If you have reason to raise a complaint with us we will we ensure that it is investigated promptly, effectively and fairly.

If you need to raise a complaint with us you can do so by:

	calling us on 01245 967190, or
	writing to Customer Relations, Minerva Fund Management Solutions Limited, Townfield House, 27-29 Townfield Street, Chelmsford, Essex. CM1 1QL.

 

We will acknowledge receipt of your complaint in writing.

We will keep you apprised of our progress in investigating your complaint and ask you for any additional information that you may be able to provide to assist us with your complaint.

Where you are happy to do so, we will talk to you about your complaint to ensure that we properly understand it and the reason(s) for your concern(s) so that we can properly address them.

Whilst we expect to provide you with a final written response to your complaint more quickly, depending on the nature and complexity of it, we may take up to 8 weeks to conclude our investigation.